Roles and permissions
Separate administrator, manager and employee responsibilities. Documents and stock operations have their own permission scopes.
Security and rollout
Prepare data access before the first day of work.
Choose roles, devices and information scope for your workflows. For care, documents and computer work, start with access rules and a pilot.
Authentication and devices
The pricing table includes 2FA from TEAM. Define phone and terminal access and verify permission behaviour with test accounts.
Information scope
Define the resident information carers need, who handles signatures and which recording options are enabled for employees. Discuss this before inviting the team.
Hosting and data storage
Entrusted CrewTango application data is stored on Hetzner Online GmbH servers in Germany. Stripe handles subscription payments; separate payment data may also be processed outside the EEA. The privacy policy in the footer describes the providers, their roles and data transfer safeguards.
Data deletion after account closure
After the organisation account closes, entrusted data is deleted from the system and backups within 30 days. The agreement covers the choice of return or deletion and legally required exceptions. Separate billing data follows statutory retention periods.
Agreement and data protection roles
The employer controls employee data, the CrewTango provider is its processor and Hetzner is the sub-processor. The terms include the data processing agreement and privacy policy, with a complete download. The employer handles employee requests with CrewTango assistance. Contact: [email protected].
First steps
1
Describe the workflow and minimum information needed.
2
Set roles and verify them with test accounts.
3
Share the application-use rules with the team.