BPO, or business process outsourcing, requires careful oversight of time, ownership and costs. CrewTango helps agencies and service centres see how much work each client requires and whether projects remain within budget.
The team records work as it happens, and managers get a clear overview of clients, tasks and budgets.
Work sessions are assigned to projects, letting you compare time used with plans or budgets.
Priority, stage, comments and attachments stay with the task.
The dashboard shows rising costs, overdue tasks and areas where the team needs support.
Define people, rates, time or cost budgets and access rules.
Employees choose the correct project and update assigned tasks.
The report connects time, costs and task completion. Export data for further reporting.
Each view answers a specific management question, keeping the main screen focused on useful information.
See who spent how much time on the project.
See work in progress, overdue or completed.
Check whether the service scope remains within the plan.
Start with one project and see which information helps your team make decisions.
Download an example with fictional data to discuss your own workflow. Open it, print it or save it as a PDF from the browser.
Create a client project and assign the team’s work. Employees record time against tasks; managers review entries and compare costs with the service budget. The summary supports planning further work and preparing billing. This is an illustrative process rather than a customer case study.